Doll Avenue® believes strongly in your right to privacy. All customer information, including name, address, email etc is kept confidential. We do not share, sell or otherwise divulge your personal information to anyone outside of our transaction. Your telephone number is used as your customer # within our store's computer system only. We do not solicit phone sales. Please read below to see how we further provide you with online payment security.
Doll Avenue® Newsletter- We do send out periodic email newsletters too our customers with the latest on new dolls, doll sales, and special offers. To sign-up for our newsletter, click on the page link in the side menu bar or click here Newsletter Sign-Up. If you would like to be removed from our mailing list, simply follow the Safe Unsubscribe directions at the bottom of any newsletter you receive.
Website Customer Service - If you have a question or need assistance with placing an order, please send inquiries via our Contact Us page and we will respond as quickly as possible.
WE SHIP TO: Due to high shipping costs and difficulties shipping oversees, we are only shipping to the continental United States and Hawaii at this time.
SHIPPING: Items shipped to locations in the continental United States and Hawaii are shipped via USPS Priority mail and require a street address for shipment--no exceptions. Doll Avenue® has limited our shipping options to USPS mail to assure our customers have the least problems receiving their orders. Once we receive your order and confirm your payment we will notify you by email that your shipment is on its way!
SHIPPING/HANDLING COSTS:Important Note: USPS increased their shipping and insurance charges again in 2022. Shipping charges will be calculated during the checkout process based on the following order totals. USPS Priority shipping includes insurance and delivery confirmation. *Most jewelry items and doll outfits can ship for even less via USPS First Class in a padded envelope. For items shipped this way, we will refund the difference in shipping if the amount you paid exceeds our costs.
CONTINENTAL STATES: $9.50 for orders up to $50 $14.50 for orders $50.01 to $100 $16.00 for orders $101 to $200 $18.50 for orders $201 to $350 $24.00 for all orders over $350
SHIPPING WITHIN CA: FREE
SHIPPING TO HAWAII:*Due to air freight, USPS shipping costs are higher than the continental states
$12.50 for orders up to $50
$15.00 for orders $50.01 to $100
$20.00 for orders $100.01 to $300
$25.00 for all orders over $300
SALES TAX: Sales tax will be charged for every order delivered to a California address.
LOSS/DAMAGE:We take pride in packaging all items carefully and securely for shipping via USPS Priority Mail, which includes insurance and delivery confirmation. We are not responsible for loss or damage caused by USPS. When your item leaves our shop it is as-described condition. We have no control over a shipment once it is in the hands of the USPS. The CUSTOMER will have to address any insurance claims with USPS per their guidelines, though we will be happy to assist in providing any necessary information needed to file a claim.
RETURNS:We hope you will be happy with your purchase, but will take returns that meet our guidelines below.
Vintage and Sale Items
All vintage sales are FINAL and sold AS IS, so please email us with questions before placing your order. We will do our best to represent these collectible dolls accurately. If something is important to you, please ask questions BEFORE purchasing. No returns permitted.
All Clearance and Special Sale items are FINAL. No returns permitted.
New and Regular Priced Items
All regular priced items may be returned or exchanged based on the policies stated above and our return guidelines below. Shipping charges are not refunded on returns.
You MUST notify us within three days of receipt or we will not be able to accept your return. You must contact us via email or the website contact form to obtain a Return Authorization prior to returning a doll. This will help us process your return accurately.
Please include the reason for the return and the order number.
Return the item(s) in their original condition with a copy of your Invoice and the Authorization Email.
Please pack carefully in a box large enough to hold the item; the Post Office has several sizes of FREE Priority Mail boxes you can use. For your protection you may wish to insure your item. Return shipping is at your own expense.
Refunds (excluding shipping) are given only on merchandise returned in the same condition in which it was described.
IMPORTANT NOTE: By placing your order via our website you agree to ACCEPT THESE POLICIES as stated.